Our Services
We provide comprehensive aftersales and maintenance services for firefighting products. We also have outsourcing services for Mechanical 2D & 3D modeling.
Mechanical modeling Service
Teams of engineers with decades of experience in leading Japanese technology corporations, will provide your company with high-quality CAD outsourcing design services, competitive pricing, on-time delivery, and maximum support.
Repair & Maintenance Service
We provide various range of maintenance for fire trucks and GSE, ranging from monthly, quarterly, every 6 months, annually, to 4 years maintenance.
Mechanical modeling Service
Providing top-notch outsourcing design services for 2D & 3D modeling.
2D Design Service
Detailed product drawings
Assembly drawings
Installation and equipment setup drawings
General project overview drawings
Our methods:
Direct drawing based on the engineer's ideas. This method is typically used for construction drawings, installation drawings, or general project overview drawings. Additionally, detailed product or machine assembly drawings can also be created but are less frequently used.
Creating drawings based on available 3D product data. This method is typically applied to detailed product drawings or assembly drawings.
3D Design Service
Creating 3D data from existing 2D drawings
Extracting small details and assembling them into a complete product based on overall 2D drawings
Editing 3D drawings according to customer specific requirements
Recreating 3D data from scan data or CAD MESH data
Other Services
Connection for machining and manufacturing mechanical components
On-job training for engineers and introducing overseas job opportunities for engineers.
Representative for global manufacturers
As the official representative of international manufacturers, we offer a comprehensive range of services, including but not limited to:
Product Demonstrations and Presentations: We organize and conduct presentations and product demonstrations for project investors.
Provision of Commercial and Technical Information: We supply detailed commercial and technical information related to sales projects.
Customer and Investor Interaction: We engage with assigned customers/investors for technical and commercial meetings, and actively participate in technical and commercial reviews.
After-Sales Services: We coordinate, support, and implement all necessary after-sales services.
Assistance for Manufacturer’s Sales Staff: We provide support for the manufacturer's sales team during their visits to Vietnam, including accommodation, local transportation, and other necessary arrangements.
Clarification of Commercial and Technical Inquiries: We assist in addressing any commercial or technical questions from customers, coordinating the clarification of components, equipment, and spare parts.
Tender Document Translation: We translate tender documents for related projects and product documentation (such as manuals).
Product Transportation Organization: We organize the shipping of products from the point of origin to customers in Vietnam.
Customs and Local Procedures: We manage all customs procedures and handle local paperwork.
Product Handover and Training: We organize, coordinate, and support the handover, commissioning, and training processes, including translation services if required.
Currently we are official representative for Rosenbauer (for aviation industry) and ULMA Group.
Thien Cat provided exceptional firefighting equipment and reliable service for our airport operations in Vietnam.
